Removing the PyrusConnect-Responder Service from the SystmOne Gateway

Purpose

In some cases users maybe required to remove the PyrusConnect-Responder when a project has come to an end. 

OR 

Should you be required to move the service onto another machine. The following guide will be able to assist users in completing the removal of the service.

Requirements

To perform any installation or uninstallation from workstations you will be required to enter administrator usernames and passwords. These details can be obtained from your IT Services. In most cases they should be able to perform the uninstallation for you.

Guide

Check the Service is installed

To start users are required to ensure that the PyrusConnectResponder is installed on the machine users wish to remove the service from. To do this check in Task Manager by right clicking on the System Tray and clicking Task Manager

Once Task manager is open, click on the Services icon and then search in the list of services for PyrusConnectResponder. If this exists then we know that service is installed and the uninstallation can be carried out.

Please note: 
The service may be in a “Stopped” state, this maybe due to updates on the machine that may have caused issues with the service. This is nothing to worry about and the uninstallation can still proceed.

Uninstallation

Now that the service has been found on the machine we can begin to uninstall the service.
To start, click on the start menu and search for “cmd” by simply typing “cmd”.
Within the options you should now see “Command Prompt” within the results. This should be the top result.

On the right you should see “Run as Administrator”, if so click this

If the “Run as Administrator” option is not being displayed you maybe required to right click on the “Command Prompt” result and again click “Run as Administrator”.

Once "Run as Administrator" has been clicked you will be prompt for an Administrator username and password. Simply enter the correct Administrator details

OR

User Account Control window asking if the user would like to make changes to your Device. Simply click Yes

Now with the Command prompt window open change the directory to C:\node\pyrusconnect-responder. To do this simply type the following:-

cd c:\node\pyrusconnect-responder

Once done press the Enter key
You should now find that the working directory has changed from “C:\windows\System32” to “c:\node\pyrusconnect-responder”
NOTE: The initial working directory maybe different due to IT Services configurations

Once complete type the following and then press enter: 

node index uninstall 

The command should start running and once complete this should then show “Windows service installed successfully” as below.

With this now completed, close the command prompt window.

With the service now uninstalled the installation files can now be removed.
To do this open File Explorer and click on Local Disk (C:)

Once selected you should see a list of files and folders, select the node folder, right click and click Delete

PLEASE NOTE: DO NOT DELETE ANY OTHER FOLDER OTHER THAN THE NODE FOLDER AS INSTRUCTED. DELETING OTHER FOLDERS MAY LEAD TO ISSUES ON THE WORKSTATION.

With the service now completely removed you may be interested in removing the Black Pear Core URL within SystmOne. If this has not already been completed the following guide should be able to assist:-

https://support.blackpear.com/hc/en-us/articles/28731170652445-SystmOne-Contextual-Launch-Removing-the-Black-Pear-Core-Button

Should you have any issues or require any assistance please do not hesitate to contact Black Pear Support via Support@Blackpear.com