SystmOne Responder troubleshooting for new installations

Tiffany Hodkinson -

Faults exhibit as no responder queue being visible within the Black Pear infrastructure:

1. Check the responder service is running

2. If there is no responder service, recheck the prerequisites and each step of the installation process: https://support.blackpear.com/hc/en-us/articles/360055099231-SystmOne-Responder-Installation

3. Check the following log files for errors:

  • C:\node\pyrusconnect-responder\clinicalLibraryResponder.errors.log
  • C:\node\pyrusconnect-responder\daemon\pyrusconnectresponder.err

4. Check the content of c:\node\pyrusconnect-responder\config\default.json:

{
"logging": {
"level": "error"
},
"clinicalSystemQueue": {
"address": [
"amqps://username:password@tatooine.blackpear.thirdparty.nhs.uk"
],
"requestQueue":"queue name"
},
"windowsService" : {
"name": "pyrusConnectResponder"
}
}
  • items highlighted in green must be as agreed with Black Pear
  • quotes must also be checked and potentially replaced by editing in notepad

5. Check the responder is using the latest version: c:\node\pyrusconnect-responder\package.json:

 

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