SystmOne Responder troubleshooting for new installations – Help Centre

Faults exhibit as no responder queue being visible within the Black Pear infrastructure:

1. Check the responder service is running

2. If there is no responder service, recheck the prerequisites and each step of the installation process: https://support.blackpear.com/hc/en-us/articles/360055099231-SystmOne-Responder-Installation

3. Check the following log files for errors:

C:\node\pyrusconnect-responder\clinicalLibraryResponder.errors.log
C:\node\pyrusconnect-responder\daemon\pyrusconnectresponder.err

4. Check the content of c:\node\pyrusconnect-responder\config\default.json:

{
  "logging": {
  "level": "error"
  },
  "clinicalSystemQueue": {
  "address": [
  "amqps://username:password@tatooine.blackpear.thirdparty.nhs.uk"
  ],
  "requestQueue":"queue name"
},
"windowsService" : {
  "name": "pyrusConnectResponder"
  }
}

items highlighted in green must be as agreed with Black Pear
quotes must also be checked and potentially replaced by editing in notepad

5. Check the responder is using the latest version: c:\node\pyrusconnect-responder\package.json

6. Check whether Black Pear can see the responder and if not, run telnet api.t.blackpear.com 5671 from a command prompt

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