Starting Pyrusium shows Product Manager error messages

Tiffany Hodkinson -

Product Manager error messages on starting Pyrusium:

On starting Pyrusium, a check is done to see if there is an update required.  You may get an error message if that check has failed.  There are several points of failure:

If you see a message that looks like the following:

Screenshot_2020-01-24_at_15.44.30.png

1. Firstly confirm that the code in the brackets represented by X above, is your ODS code.  If this looks incorrect then this has been entered incorrectly during installation and needs to be corrected.  This can be corrected by going to c:\program files\black pear software\pyrusium.exe.config and replacing the practice code with the correct one.

<appSettings>
<add key="product.ClientCode" value="X" />
</appSettings>

2. If this looks correct, please contact Black Pear Software to ensure that the organisation has been configured at their side.  Email support@blackpear.com with this request.

Another point of failure, is that the Product Manager service is not running.  You will see this message:

Screenshot_2019-11-27_at_09.01.46.png

3. Please go to Services and start the Black Pear Product Manager Service.

4. Finally if there is a proxy in place at the practice, you will need to adjust the service file as follows:

  • Go to services
  • Stop the service: Black Pear Product Manager
  • Within the service properties, assign credentials to Log On with
  • Save the properties
  • Restart the service

Regarding the Log On account, the local IT team may need to think about the account they use for this taking into consideration potential password changes.

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