Product Manager error messages on starting Pyrusium:
On starting Pyrusium, if you get the following error messages there are two potential areas of investigation:
1. It is possible that the ODS code entered during installation is not reflected at the Black Pear side:
To check, please email firstname.lastname@example.org and request that an organisation check is performed. Please ensure you include the ODS code and practice name.
2. There is a proxy in place at the practice. In which case:
- Go to services
- Stop the service: Black Pear Product Manager
- Within the service properties, assign credentials to Log On with
- Save the properties
- Restart the service
Regarding the Log On account, the local IT team may need to think about the account they use for this taking into consideration potential password changes.